1. Information We Collect
RingWhen is designed with privacy as a core principle. For core alarm functionality, we do not collect:
- ✕ Your location history or GPS coordinates
- ✕ Battery level readings or device health data
- ✕ Calendar event details or titles
- ✕ Alarm configurations or trigger conditions
- ✕ Notification content or delivery history
What we may collect: If you contact us through the form on the marketing site, we collect only the email address and message content you provide voluntarily. This data is used solely to respond to you.
2. Location, Calendar & Health Data
RingWhen uses location services to evaluate location-based alarms (arrive / leave geofences), calendar access to evaluate calendar-event alarms, and HealthKit reads for step-goal and heart-rate triggers. All of this is processed entirely on your device; we do not store, transmit, log, or analyze your location, calendar contents, or health data on our servers, ever, and we do not share it with any third party. Permissions are requested only when you first create an alarm of that type.
3. How We Use Your Information
Any information collected is used exclusively to:
- ✓ Respond to your contact-form submissions
- ✓ Improve the app based on aggregated, anonymous usage patterns
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Analytics (Site & App)
We use PostHog (PostHog Inc., hosted in the EU at eu.i.posthog.com) for product analytics. PostHog assigns a randomly-generated
anonymous visitor ID stored in your browser's localStorage (on the marketing site) or in
local app storage (in the iOS app).
On this marketing site, PostHog receives anonymized events about your interactions (pages viewed, buttons clicked, form-submission outcomes) and your IP-derived approximate (city-level) location. It does not receive your name, email, or any personally-identifying information unless you explicitly submit it (e.g. via the contact form).
Inside the iOS app, PostHog receives only structural events, app opened, onboarding step completed, paywall viewed, alarm created (with the trigger type only - never the location, calendar title, contacts, time-zone you chose, or alarm content), purchase succeeded, feedback submitted. PostHog never receives your alarms, your location coordinates, your calendar events, your contacts, your health data, or any other content.
5. Third-Party Services
We use the following third parties for narrow, specific purposes. None of them receive your alarm content, location, calendar, contacts, or health data.
- ● Apple, App Store, StoreKit 2, App Store Server Notifications, iCloud (future, opt-in), distribution, in-app purchases, subscription transactions, optional future sync. Apple may collect data as described in Apple's Privacy Policy.
- ● RevenueCat (RevenueCat Inc., USA), subscription management. RevenueCat receives an anonymous app user ID (a UUID we generate per install), your StoreKit transaction events, and basic device metadata (iOS version, device model, country) so that it can power the subscription status and restore-purchases features. It never sees alarm content. Privacy Policy.
- ● PostHog (EU region), site & structural app analytics, as described in Section 4. Privacy Policy.
- ● Cloudflare, DNS, CDN, DDoS protection. Cloudflare receives your IP address and basic HTTP headers for the purposes of routing and abuse mitigation. Privacy Policy.
- ● Google Fonts, loads the Bricolage Grotesque, Caveat, and DM Sans typefaces on the marketing site. Your browser's IP and User-Agent are visible to Google during the font request. Privacy Policy.
No third-party advertising networks, behavioural-tracking SDKs, attribution SDKs, or social-media SDKs run inside the App or on the marketing site.
5a. App Tracking Transparency (ATT)
RingWhen does not present Apple's App Tracking Transparency prompt, because we do not track you across apps or websites owned by other companies, we do not share any identifier with data brokers, and we do not use your data for cross-app advertising. Apple defines "tracking" as linking user or device data collected from our App with data from other companies' apps, websites, or offline properties for targeted advertising or measurement, or sharing it with data brokers, we do none of those things.
6. Data Storage & Security
Waitlist and contact data is stored in our database in the EU using industry-standard encryption. TLS protects all Site traffic. Role-based access controls and audit logging restrict who on our team can read submissions. No system is perfectly secure; in the event of a breach affecting your data we will notify you and the relevant authorities as required by applicable law.
7. Data Retention
- ● Waitlist entries: kept until you unsubscribe or for 6 months after public launch, whichever comes first.
- ● Contact-form messages: retained for up to 24 months from submission, deleted on request earlier.
- ● Site analytics events: retained for 12 months in PostHog, then automatically purged.
- ● App data on your device: kept until you delete it or uninstall the App.
8. Your Rights (GDPR, CCPA, and Other Regulations)
Depending on your jurisdiction you may have the following rights:
- ✓ Access: request a copy of any personal data we hold.
- ✓ Correction: have inaccurate data corrected.
- ✓ Deletion / Erasure: ask us to delete your data ("right to be forgotten").
- ✓ Restriction: ask us to limit how we use your data.
- ✓ Portability: receive your data in a machine-readable format.
- ✓ Objection: object to processing, including direct marketing.
- ✓ Opt-out of analytics: use Do Not Track in your browser, block PostHog with an extension, or opt out of iOS Analytics.
- ✓ Withdraw consent: at any time, without affecting prior processing.
- ✓ Lodge a complaint: with your local data protection authority.
To exercise any right, email privacy@s10n.app. We verify your identity and respond within 30 days.
California residents (CCPA/CPRA): you have the right to know what personal information we collect, to delete it, to correct inaccuracies, and to opt out of any "sale" or "sharing", though we do not sell or share your information for cross-context behavioural advertising.
9. International Data Transfers
The Site, our analytics provider, and our database all host data in the European Union. If you access the App or Site from outside the EU, you consent to your data being processed in the EU under GDPR-equivalent protections. We rely on the Standard Contractual Clauses adopted by the European Commission where required.
10. Apple App Store & StoreKit
RingWhen is distributed via Apple's App Store. When you purchase a subscription or the Lifetime upgrade, Apple processes the payment via StoreKit 2 and sends an App Store Server Notification to our backend so we can grant entitlement. We do not see your payment-method details, Apple does. Apple may collect additional analytics and required data as described in Apple's Privacy Policy. You can manage or cancel subscriptions in Settings → [your name] → Subscriptions.
11. Children's Privacy
RingWhen is not directed at children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via the App.
13. Contact
Questions about this Privacy Policy or to exercise your rights, contact:
Privacy: privacy@s10n.app
Support: support@s10n.app
S10N Apps · All rights reserved.